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+ View Older Messages

Re: Smart phone compatibility?
Posted by dtauro
11/15/2012  10:06:00 AM
I followed your instructions for the mobile "APP" and added it to my Home Screen on my iPhone - however, when I try to log in it indicates an error and I should contact support. I am a premium subscriber and should be able to view on my smartphone. Correct?? Next steps?
Re: Smart phone compatibility?
Posted by Waltz123
11/15/2012  8:32:00 PM
Help is here!

Login errors are almost always related to one of two things: (1) security settings, or (2) cookies or improper caching of login data. On iOS, these are both relatively easy to fix.

First, check your security settings. From your home screen, tap on Settings, then Safari. Under Privacy, make sure private browsing is turned off, and accept cookies is set either to "always", or "from visited". If that checks out, then click on the "clear cookies and data" button. That should do it!

Jonathan Atkinson
Re: Smart phone compatibility?
Posted by dtauro
11/16/2012  5:19:00 AM
That worked like a dream! Thank you so much!
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