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Cannot log in and videos don't display
Posted by
8/16/2015  7:55:00 PM
Have not been able to use this website for quite some time now. When I try and log in, I get an error message saying "website cannot display". If I try to watch a video without logging in, nothing is displayed except the written instructions.

I finally gave up and have been learning from other web sites, but would like to get what I paid for. Cannot even get in to my account to see when my term expires.

Charlene Decker
user name Sharla
Re: Cannot log in and videos don't display
Posted by nloftofan1
8/17/2015  8:37:00 AM
If you don't have Adobe Flash on your computer, that may be why the videos don't display. You can switch to using Apple Quicktime to show videos in the user preferences (Flash is the default), but of course you have to be able to log in to get to your user preferences. That's an Administrator problem.
Re: Cannot log in and videos don't display
Posted by Administrator
8/21/2015  10:23:00 AM
Hi Charlene,

It sounds like the "cookies" that store your login info on your computer have somehow become corrupted, and the slate simply needs to be cleaned. You can verify this by trying out our website with a different browser, if you have one. For example, if Internet Explorer is the browser you normally use, try viewing our website with Firefox or Google Chrome instead. (You don't need to permanently swicth browsers, mind you, but trying it once will at least verify that this is indeed the problem).

To permanently fix the problem, I recommend clearing your browser's cache. Then quit and restart, and go back to our website and log in to your user account once more. If you don't know how to clear your cache, I can help you with that, too, but first I'll need to know which browser you like to use. the process is slightly different in each.

Once it's fixed, let me know how long you've been having this problem, and we'll add that much time to your premium membership.

Jonathan Atkinson
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